The fair way to resolve customer-business disputes
Settled gives customers and businesses a structured, neutral process to resolve high-friction complaints before they turn into frustration, escalation, or public conflict.
Most disputes fail because there is no shared structure
Serious complaints escalate when there is no neutral process to organize the facts, clarify expectations, and give both sides room to be heard.
Customers want their concerns to be understood. Businesses need the full picture to respond fairly and accurately.
Settled adds an AI-powered mediation layer that structures the case, balances both sides, and helps them reach a fair, documented resolution.
- FairBalanced and neutral, considering both sides equally.
- FastResolved in hours, not weeks of back-and-forth.
- SmartAI-powered, practical, and outcome-focused.
One structured flow
Customer invited
The business sends the customer a secure invitation to provide the details of the dispute.
Business review
After the customer submits the details, the business reviews the dispute and provides its response.
Resolution proposal
Settled prepares a fair proposal based on the information provided.
Case closure
Both sides approve the resolution and the case is closed.
What each side gets
Customers
- Your case is clearly presented
- You are heard, not ignored
- You receive structured, fair responses
- You can track progress in real time
Businesses
- Fewer escalations
- A clearer picture of each case
- Consistent, documented responses
- Better outcomes with less friction